Shipping policy

Free shipping on every order. Express shipping is available at checkout for $9.99.

Lead times

Processing: 7–14 business days. Every case is inspected and packed before it ships. When your order leaves us, we email you a tracking number.

Delivery: 3–7 business days after your tracking number is issued, depending on where you are.

Business days are Monday to Friday and don't include holidays. Many orders arrive sooner, but please plan around these times. During busy periods there can be short delays. If your order is affected, we'll email you.

Tracking

As soon as your order ships you'll get a shipping confirmation email with your tracking number. Delivery updates go to the email (and phone number, if you gave one) on your order. Can't find it? Check your spam folder, or email us at orders@phoscarbon.com.

Your shipping address

Please check your address carefully at checkout. We ship to the address on your order, and it can't be changed once the order is placed. If a package comes back to us because of an incorrect or incomplete address, we'll hold it for up to 7 days so you can confirm a corrected address, and reshipping is paid by the customer. After 7 days the order is cancelled and refunded as a gift card.

Lost or stolen packages

Once your order is with the carrier, delivery is in their hands. If tracking shows your package as delivered but you can't find it, or it seems lost or stolen, please contact the carrier with your tracking number. Email us if you need a hand with that.

Arrived damaged?

Check your case when it arrives. If it's damaged, defective or not what you ordered, email orders@phoscarbon.com right away with your order number and a photo, and we'll make it right.

Customs and duties

Orders shipped across borders may be charged import duties or taxes by the destination country. Unless they're collected at checkout, they're the buyer's responsibility.

See also: Order processing · Returns · FAQ