Order processing
Here's exactly what happens after you place an order, and how long each step takes.
1. Order confirmed
You'll get an email confirming your order right away.
2. Processing: 7–14 business days
We inspect and pack every case before it ships. Processing takes 7–14 business days (Monday to Friday, not counting holidays). Many orders are ready sooner.
3. Shipped: 3–7 business days to you
When your order ships, we email your tracking number. Delivery takes 3–7 business days after that, depending on where you are. Shipping is free on every order.
Changes and cancellations
Processing starts as soon as your order is confirmed, so orders can't be changed or cancelled after that. Please double-check your iPhone model and shipping address before you pay. If something isn't right when it arrives, see our Returns.
Order verification
Now and then an order is flagged for a quick security check. If that happens we'll email you, and we can't process the order until you reply. If you'd rather not verify, we'll cancel the order and refund you in full.
Delays
During busy periods processing can take a little longer. If your order is delayed, we'll let you know by email.
Customer support
Email orders@phoscarbon.com. We answer messages in the order we receive them, within 3 business days. If you haven't heard back after 3 business days, send us a quick follow-up.